Chocolate Promises
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Frequently Asked Questions

Chocolography Technology™
Chocolate Promises
P.O. Box 694
Merrick, NY 11566, United States
Phone: (516) 299-6400
Fax: (516) 688-3923
Information Request:
info@chocolatepromises.com
Orders Inquiry:
orders@chocolatepromises.com

Frequently Asked Questions

Are the images edible?
Absolutely! You can eat your face or anything that is printed. We use FDA approved colors.

Are you nuts? Oops, I mean do the sweets contain nuts?
All products may contain trace amounts of nuts and/or peanuts.

How long does it take?
We'll ship it approximately 10 business days after you approve the proof. If you need it sooner, call us.

Can I see a proof?
If you order more than one of the same item, we'll print one on chocolate and email you a picture of it for your approval before we print the entire order. That way you'll see exactly how awesome it will look.

What kind of picture should I send?
Please send the best quality pictures. If possible, send the picture from your camera or cell phone, not a picture downloaded from facebook as they reduce image size for the web. If you're not sure which picture will look best, send several then we will choose the one that looks best on chocolate. Please send each in a separate email to orders@chocolatepromises.com

What is your cancellation policy?
Since all orders are custom, once you place the order it cannot be cancelled. If we haven't printed your order yet, we'll be happy to change the design for you at no charge.

Do you make the chocolate?
No, we do not make the chocolates. We get the delicious chocolates from our supplier who adds the white sugar frosting (made of egg whites and sugar) which is the printable area to the chocolate. The Belgian Truffles do not have a white frosting, we print directly on the white chocolate.

Are the chocolates Kosher?
All ingredients are Certified Kosher Dairy Ou-D, but not always printed in a Kosher facility. If you need them to be printed in a Kosher facility, it must be specified when you place the order. The dark chocolate does not contain milk but is made on the same line as the milk chocolate. We'll be happy to send you the Kosher Certificate upon request.

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